Returns & Refunds Policy
At Hapi Moon, we take pride in delivering high-quality wellness products. Due to the nature of our products, we maintain strict return guidelines to ensure safety and quality for all customers.
Important Notice
Our products are classified as consumable food items. For health and safety reasons, we are unable to accept returns of products that have been opened or used.
Returns Eligibility
We only accept returns or replacements under the following conditions:
- You received a damaged item
- You received the wrong product
Non-Returnable Items
We do not accept returns for:
- Opened products
- Used or partially consumed products
- Products not in their original condition or packaging
This policy ensures that all customers receive safe and uncontaminated products.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item(s) received
Resolution Options
Once your request is reviewed and approved, we will:
- Send a replacement product, or
- Issue a refund to your original payment method
Refund Processing Time
Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.
Contact Us
For all return and refund requests, please contact us at:
Email: hapimoonfoods@gmail.com
WhatsApp Message: (876)813-6921